Planning for Hajj 2027 through Nusuk Hajj? Tarteel Travel assists pilgrims from the United States, Canada, Europe, Australia, New Zealand, and all other countries served by Nusuk Hajj. This guide explains the full process, including registration, verification, eWallet funding, package selection, payment, flights, visa processing, and travel preparation, with step-by-step support before departure and on the ground during Hajj..
For pilgrims from countries covered by the Direct Hajj Program, the Hajj process is completed through the official Nusuk Hajj platform.
The general process is:
Create your Nusuk Hajj account.
Upload your documents.
Complete your application.
Wait for verification.
Select your preferred package category.
Activate and fund your Nusuk eWallet.
Browse authorized Hajj service providers.
Select your preferred Hajj package.
Purchase your package.
Review your itinerary and prepare for Hajj.
Tarteel Travel guides you through the Nusuk process and then continues with you in Saudi Arabia, performing Hajj alongside our group and guiding you step by step through the Hajj rituals.
Citizens and legal residents of countries and territories served through the Nusuk Hajj Direct Hajj Program use the platform to register, complete verification, choose a package, and complete their official Hajj booking.
Tarteel Travel assists pilgrims from all countries served through Nusuk Hajj. You do not have to live in the United States to use our services.
We assist pilgrims from:
Asia
East Timor
Hong Kong - China
Japan
Mongolia
South Korea
Taiwan - China
Africa
Eswatini (Swaziland)
Botswana
Lesotho
Mayotte Island
Reunion Island
Sao Tome and Principe
Seychelles
South Africa
Europe
Andorra
Armenia
Austria
Belgium
Bulgaria
Cayman Islands
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Faeroe Islands
Finland
France
Georgia
Germany
Gibraltar
Greece
Greenland
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Moldavia
Monaco
Netherlands
Norway
Poland
Portugal
Romania
San Marino
Serbia
Slovakia
Slovenia
Spain
St. Helena
Sweden
Switzerland
Ukraine
United Kingdom
North America
Anguilla
Antigua and Barbuda
Bahamas
Barbados
Belize
Bermuda
British Virgin Islands
Canada
Costa Rica
Cuba
Dominica
Dominican Republic
Grenada
Guam
Guatemala
Haiti
Honduras
Jamaica
Martinique
Mexico
Montserrat
Nicaragua
Panama
Puerto Rico
Saint Kitts and Nevis
Saint Lucia
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Salvador
Trinidad and Tobago
Turks and Caicos Islands
United States of America
US Virgin Islands
South America
Argentina
Aruba
Bolivia
Brazil
Chile
Colombia
Ecuador
Falkland Islands
French Guiana
Guyana
Paraguay
Peru
Suriname
Uruguay
Venezuela
Oceania
American Samoa
Australia
Cook Islands
Fiji
French Polynesia
Guadeloupe
Kiribati
Marshall Islands
Micronesia
New Caledonia
New Zealand
Niue
Northern Marianas Islands
Papua New Guinea
Solomon Islands
Tokelau
Tonga Islands
Tuvalu
Vanuatu
Wallis and Futuna Islands
Western Samoa
If you are a citizen or legal resident of one of the countries or territories above, Tarteel Travel can assist you with the Nusuk Hajj process.
Our services are not limited to people living in the United States.
Create your account through the official Nusuk Hajj registration page:
https://hajj.nusuk.sa/registration/signup
Select your country of residence, enter your email address, and follow the registration instructions.
Use your own email address and keep control of your own username, password, eWallet, and funds.
Tarteel Travel can guide you through every step without taking control of your account.
You should prepare:
A valid passport
A clear digital copy of your passport
A recent passport-style photograph
Proof of legal residency when required
Personal and contact information
Any additional documents requested by Nusuk
Your passport should be valid for at least six months from your expected arrival in Saudi Arabia.
If your passport will expire too soon, renew it as early as possible.
If Nusuk requires proof of residence, upload the document requested for your country and immigration status.
This may apply particularly when your nationality and country of residence are different.
Tarteel Travel can help you review the residency document before submission.
Your Nusuk Hajj photo must meet the following requirements:
File size must be under 1,000 KB (1 MB).
Photo dimensions must be 200 × 200 pixels.
The file must be an accepted image format such as JPG/JPEG. PDF files are not accepted.
The photo should be a clear, recent passport-style photograph.
The background should be plain white.
Your face must be clearly visible and centered.
Men must not wear any head covering.
Women may wear a hijab or head covering, but the face must remain completely visible.
Glasses should not be worn in the photograph.
Avoid shadows, filters, blurry images, or anything that covers part of the face.
Tarteel Travel can help resize, format, and prepare your photograph correctly before you upload it to Nusuk Hajj.
Common reasons include:
Incorrect dimensions or file size
Incorrect file format
Incorrect background
Poor lighting
Blurry image
Face not clearly visible
Image cropped incorrectly
Wearing glasses
A man's head being covered
The face being partially covered
Review the rejection message first and correct that specific issue.
Tarteel Travel can help prepare or correct your photograph if Nusuk rejects it.
A passport upload can be rejected if the image is blurry, cropped, affected by glare, or does not clearly show the complete biodata page.
It can also be rejected when information entered in the application does not exactly match the passport or when the passport does not meet validity requirements.
Make sure the entire passport page is visible and readable.
After you submit your application and documents, Nusuk reviews the information you provided.
Registration itself does not guarantee acceptance for Hajj.
Tarteel Travel can help correct document or application issues, but the final verification decision belongs to Nusuk and the appropriate Saudi authorities.
There is no guaranteed verification time for every applicant.
Some applications move more quickly than others depending on application volume, document quality, and whether additional review is required.
Register early so you have time to correct any problem before Hajj packages become available.
Under Verification means Nusuk has received your application and is still reviewing it.
It does not mean the application has been rejected.
Continue monitoring your Nusuk account and email for updates or requests for corrections.
Verification times are not identical for every pilgrim.
If your account remains under verification, make sure Nusuk has not requested a new document or correction.
If everything appears complete, continue monitoring the account.
Tarteel Travel can review your application with you and help identify obvious document or profile issues.
Audit Completed generally indicates that a review stage of your application has been completed.
It does not by itself mean that you have purchased a Hajj package or secured Hajj.
Continue checking your account for the next status and available actions.
Check the reason Nusuk provides for the rejection.
Correct the affected document or information and resubmit the application when Nusuk allows you to do so.
Tarteel Travel can help you understand the rejection and prepare the corrected information.
Yes, when Nusuk allows correction of the rejected information or document.
Make the requested correction carefully and submit it again.
Your application will then return to the review process.
You should avoid changing verified information unless something is genuinely incorrect or has changed.
Changes to important information such as passport details, identity information, or residency information can trigger another review.
Update your Nusuk Hajj profile with the new passport information and new passport copy.
Because the identity document used for verification has changed, Nusuk may need to verify the updated information again.
Do not wait until package booking day to update a renewed passport.
Yes. Nusuk has a My Family function that allows pilgrims to manage linked family members.
Each person still needs their own correct personal information and documents.
If you plan to purchase the Hajj package together through one Nusuk family group, every family member included in the booking should be verified before booking day.
An unverified family member can delay the family group's ability to purchase together.
Resolve that person's verification issue before package booking begins whenever possible.
Nusuk allows linked family members to be unlinked, and family-management authority may also be transferred.
Because changing a family structure after eWallet funding or package booking can create complications, organize your family group correctly before those stages whenever possible.
First, verify that you are using the same email address originally used for Nusuk.
Use Forgot Password on the official login page.
If the reset email does not arrive, check spam and junk folders and verify the email address entered.
If the issue continues, contact Nusuk support.
You do not normally need to have already purchased your final Hajj flight before completing the initial Nusuk registration.
Flight selection occurs later during package configuration and booking.
After verification, the normal Nusuk process moves toward:
Preferred package category → eWallet → service providers → package selection → package booking → itinerary review.
Tarteel Travel will guide you through each of these stages.
We strongly recommend that you maintain control of your own Nusuk account and your own funds.
Your Nusuk account contains personal information, your eWallet, package booking, visa information, and your Hajj itinerary.
Tarteel Travel does not ask you to send us your Hajj package money so that we can purchase your package for you.
Instead, we guide you through the entire process while you control your account and make the official payment through Nusuk yourself.
Hajj 2027 packages are expected to begin appearing around late December 2026 or early January 2027.
The exact release date is controlled by Nusuk Hajj and the authorized service providers and can change.
Tarteel Travel will help our pilgrims prepare before package booking begins.
Once the package stage becomes available, log into Nusuk and browse the authorized service providers and available packages.
Package browsing normally comes after verification, package-category selection, and eWallet activation.
There is no guaranteed period during which a package will remain available.
Inventory can change quickly depending on demand and the number of spaces released by the service provider.
Prepare your first choice and backup options before booking opens.
Package inventory is limited, and being able to see a package does not mean it is permanently reserved for you.
Treat a package as secured only after the booking and payment are successfully completed and confirmed.
No.
Verification allows you to proceed through the process, but it does not reserve package inventory.
Compare much more than price.
Look at:
Package category
Service provider
Makkah hotel and location
Madinah accommodation
Shifting or non-shifting
Mina camp
Room type
Package duration
Flights
Transportation
Meals
Additional services
Total price
Tarteel Travel will help you compare packages and understand which options fit your needs and budget.
A Nusuk Hajj package can include:
Hajj visa issuance
Flights
Makkah accommodation
Madinah accommodation
Catering
Transportation
Mashair services
Guidance
Exact inclusions depend on the package you purchase.
It depends on the specific package.
Optional services, upgrades, and extras may not be included in the base price.
Always read the exact package inclusions before purchasing.
Nusuk generally organizes accommodation and service levels broadly as:
Standard: more basic accommodation and service level.
Premium: higher accommodation and comfort level.
Luxury: higher-end accommodation and services.
Do not select a package based only on the category name.
Review the actual hotel, location, services, Mina camp, transportation, and price.
A shifting package uses more than one Makkah accommodation during the Hajj journey.
A non-shifting package allows you to keep the same Makkah accommodation before and after the Hajj rituals.
Tarteel Travel can help you determine which option fits your needs.
Very important.
A hotel closer to Al-Masjid Al-Haram can significantly affect walking distance, transportation needs, convenience, and price.
Do not compare hotels only by star rating.
The Mina camp can have a major impact on walking distance during the Mashair portion of Hajj.
A camp closer to Jamarat may reduce walking compared with camps located farther away.
Tarteel Travel will help you understand the camp information when comparing packages.
Review how the package moves you between:
Makkah
Madinah
Airports
Mina
Arafat
Muzdalifah
Other required Hajj locations
Transportation may vary depending on the provider and package.
You choose among the options included in the packages made available through Nusuk.
You generally cannot purchase one package and then substitute any hotel or camp you want afterward.
Review those details before purchasing.
Choose based on your available travel time, budget, accommodation preferences, Madinah plans, and whether the package is shifting or non-shifting.
Tarteel Travel can help you compare available durations once the Hajj 2027 packages are released.
Some package components may offer choices during configuration, such as room types, additional services, or flights.
However, you cannot freely redesign the entire package.
Yes.
A correctly linked Nusuk family group can book together when all required members have completed verification.
Create and organize your Nusuk family group before booking day.
Make sure:
Everyone is properly linked.
Everyone is verified.
Everyone plans to use the same package.
The group has sufficient funds available.
The family administrator completes the booking together.
Before booking day:
Complete verification.
Make sure all family members are verified.
Choose your preferred package category.
Identify your first-choice package.
Select backup packages.
Prepare your eWallet.
Make sure sufficient funds are available.
Confirm you can access your Nusuk account and email.
We recommend selecting your first choice plus at least two or three acceptable backup options.
If your first choice becomes unavailable, you can immediately move to another option.
Have enough available to cover the full expected booking amount for everyone you are booking.
You do not want to discover on booking day that your wallet is underfunded.
Move quickly to one of your backup packages.
Package availability can change while pilgrims are booking.
Do not repeatedly submit transactions without checking their status.
When access returns, verify:
Whether the booking was created
Whether funds were deducted
Your wallet balance
Your package status
Your itinerary
Only attempt another purchase after confirming the previous attempt was not completed.
Do not assume that placing or configuring a package permanently reserves it.
Treat your Hajj package as secured only after Nusuk confirms the booking and payment.
You may not be able to complete the purchase.
Prepare sufficient funds before booking begins.
You may be able to top up the wallet, but we do not recommend waiting until package booking is underway.
Your preferred package may become unavailable while you are trying to add funds.
Have your:
Nusuk account
Registered email
Phone
Payment information
Preferred package
Backup packages
ready.
If you are booking a family, make sure everyone is linked and verified.
Check your account and confirm:
Package status
Payment confirmation
Wallet transaction
Makkah hotel
Madinah hotel
Room arrangements
Flights
Transportation
Mashair services
Package dates
Then save your booking information and begin monitoring your Hajj visa and itinerary.
The Nusuk Hajj eWallet is the payment wallet connected to your Nusuk Hajj account.
It is used as part of the Hajj package-purchase process.
The Nusuk booking journey uses the eWallet as a central part of the package-purchase process.
Follow the payment options shown in your Hajj 2027 account when booking becomes available.
The eWallet becomes relevant after your application has completed the required verification and package-category stages.
We recommend funding it before package booking opens, rather than waiting until the moment you are trying to purchase.
Prepare enough for the package you expect to purchase, including everyone in your family group and any required additions.
Prepare for the full expected booking cost unless Nusuk introduces a different payment arrangement for Hajj 2027.
Yes.
You can add funds before booking, but make sure enough money is available when you are ready to complete your package purchase.
Nusuk has supported credit-card and bank-transfer funding through its eWallet top-up process.
Follow the current instructions displayed inside your account because payment options can change.
A supported Visa or Mastercard may work if your bank approves the international transaction.
Before attempting a large Hajj payment, check:
Available credit
Daily transaction limits
International transactions
Fraud/security restrictions
Payment options can depend on Nusuk's current funding rules.
For security and refund simplicity, Tarteel Travel recommends keeping your account and funds under your own control or within your immediate family group.
Tarteel Travel does not ask you to send us your package funds.
Contact your bank before repeatedly attempting the payment.
The transaction may have been blocked because of:
International-transaction restrictions
Fraud protection
Daily limits
Credit limits
Bank security controls
You may be able to browse available packages depending on the stage of the platform, but viewing a package does not reserve it.
You still need sufficient funds when completing the purchase.
Nusuk provides a withdrawal or refund process for eligible unused wallet funds.
Follow the current withdrawal instructions shown inside your Nusuk account.
Refunds generally follow Nusuk's current refund policy and the payment method used to fund the wallet.
Package cancellation refunds may follow separate cancellation rules.
Refund processing can take time and may depend on the type of refund, payment method, bank, and Nusuk's current policy.
Always check the current Nusuk refund terms before requesting a refund because processing times and fees can change.
Review your remaining wallet balance and use the available withdrawal or refund process according to Nusuk's current rules.
Flights can be included as part of Nusuk Hajj packages.
Always review the specific package details before purchasing.
Flight selection occurs during package configuration and booking.
Your choices depend on the flight options made available for the package.
Review:
Airline
Departure airport
Travel dates
Routing
Arrival city
Baggage allowance
Return itinerary
Do not independently purchase a separate Hajj flight unless your Nusuk package and current Hajj rules clearly allow it.
Airline-mile tickets are not normally part of the Nusuk package payment process.
Custom-flight options can provide additional flexibility when Nusuk or the package allows pilgrims to select among available flight itineraries.
The exact options depend on the Hajj season and package.
Potentially, if the flight option is permitted through your Nusuk package and you meet all immigration and transit requirements.
Yes, provided your Hajj itinerary permits it.
You are responsible for the visa, transit, entry, and exit requirements of any additional country.
Your separate travel must not interfere with your official Hajj arrival or departure requirements.
That depends on the airline, ticket conditions, service provider, and Nusuk flight rules.
Do not assume a return date can be changed after purchase.
It can depend on the options available during package configuration.
If your goal is to travel together, confirm that both travelers are on the same itinerary before completing the booking.
Follow the updated instructions from Nusuk, the authorized service provider, or the airline.
Tarteel Travel will help our group understand and coordinate required changes.
There is no single baggage allowance for every Nusuk pilgrim.
Your allowance depends on the airline and fare included in your booking.
Zamzam transportation rules can depend on the airline, airport, destination, and current Saudi regulations.
Do not assume Zamzam is included in your regular checked-baggage allowance.
It depends on your package itinerary.
If the journey begins in Madinah, arriving there may be more convenient.
If it begins in Makkah, Jeddah is commonly used.
For international pilgrims, the Hajj visa is integrated into the official Hajj process.
You do not need to independently shop for a Hajj visa from an outside travel agency.
Normally, the visa process is connected to your official Nusuk Hajj booking rather than being a separate visa that you independently purchase.
The Hajj visa generally comes after the appropriate package and pilgrim information have been processed through the official Hajj system.
Monitor your Nusuk account and itinerary for visa updates.
The visa process uses the passport, personal data, and other information submitted through your Nusuk Hajj application.
If additional documents or an embassy step are required for your individual case, your Tarteel Travel account manager will guide you.
Check the visa status in your Nusuk account or itinerary first.
If it remains pending close to travel, contact Nusuk support and notify your Tarteel Travel account manager so we can help you understand what action is needed.
No.
A travel agency does not itself issue the Saudi Hajj visa.
Tarteel Travel can assist and guide you, but the visa itself is issued through the appropriate Saudi government process.
No.
A tourist visa, Umrah visa, or ordinary visit visa does not replace the required Hajj visa and authorization.
During Hajj, pilgrims must follow the official Hajj entry, permit, and authorization requirements.
Do not rely on a tourist visa, Umrah visa, or ordinary visit visa as authorization to perform Hajj.
After booking, review your complete itinerary and package.
Check:
Flights
Hotels
Room arrangements
Transportation
Mashair services
Hajj dates
Visa status
Package inclusions
Tarteel Travel then continues preparing our pilgrims for the journey.
Before departure:
Confirm your passport
Download or print required travel documents
Monitor your Hajj visa
Review your flight itinerary
Review hotels and package details
Follow Saudi health and vaccination requirements
Prepare medications
Prepare Ihram and appropriate clothing
Learn the Hajj rituals
Keep access to your Nusuk account
Follow Tarteel Travel group instructions
Tarteel Travel will prepare our pilgrims before departure so they understand the journey before arriving in Saudi Arabia.
Tarteel Travel provides step-by-step assistance throughout the Nusuk Hajj process, including:
Nusuk Hajj account guidance
Registration assistance
Document review
Photo preparation and correction
Application assistance
Verification problems
Family-group setup
eWallet guidance
Hajj package comparison
Service-provider comparison
Booking-day preparation
Package-booking guidance
Flight and itinerary review
Hajj visa guidance
Hajj preparation and education
Group coordination before departure
The Hajj registration assistance fee is $100 per person and is non-refundable.
You remain in control of your own Nusuk account, eWallet, package booking, and Hajj package funds. Tarteel Travel guides you through the process instead of taking control of your account or asking you to send your Hajj package money to us.
Tarteel Travel will be on the ground in Saudi Arabia performing Hajj with our group and guiding our pilgrims step by step throughout the Hajj journey.
We do not simply help you register and then send you to Saudi Arabia on your own.
Our team will be with the group through the different stages of Hajj, including guidance related to:
Ihram
Mina
Arafat
Muzdalifah
Jamarat
Tawaf
Sa'i when applicable
Movement between Hajj sites
Group coordination
Hajj ritual guidance
General assistance throughout the journey
We will be by your side, performing Hajj with you and guiding you through the journey step by step.
The Tarteel Travel Hajj group support fee is $600 per person for travelers joining our Hajj group.
This service is separate from the official Hajj package purchased through Nusuk.
Start preparing now.
Hajj 2027 registration is open, so begin by creating your Nusuk account, preparing your documents, completing your application, and waiting for verification.
Do not wait until packages are released.
Packages are expected around late December 2026 or early January 2027, so completing registration and preparation early gives you more time to:
Resolve document or verification issues
Organize your family group
Understand the Nusuk eWallet
Prepare your funds
Research Hajj package options
Prepare backup package choices
Understand the booking process
Tarteel Travel can guide you from the beginning of the Nusuk Hajj process through registration, verification, eWallet preparation, package booking, flights, visa processing, and travel preparation.
Then, when Hajj begins, Tarteel Travel will be on the ground with you in Saudi Arabia, performing Hajj alongside our group and guiding you step by step throughout the journey.
