Frequently Asked Questions

Pilgrims from any country that is eligible to purchase Hajj packages through the official Nusuk platform are welcome to join us under our guidance.

Since Hajj packages are purchased directly through Nusuk from authorized Saudi service providers, eligibility to perform Hajj depends on whether your country is included in the Nusuk Hajj system for that season.

Tarteel Travel assists pilgrims from many regions around the world, including the United States, Canada, Europe, Australia, New Zealand, and other countries that are eligible to purchase Hajj packages through Nusuk

Many pilgrims choose Tarteel Travel because of our experience guiding pilgrims and our commitment to helping travelers prepare properly for this important journey. Our team focuses on clarity, preparation, and spiritual guidance so pilgrims can focus on their worship while feeling supported along the way.

Pilgrims who are planning to purchase a Hajj package through Nusuk and would like professional guidance during the process are welcome to contact us. We assist pilgrims before the sales periods, during the package purchase process, and throughout their preparation for Hajj.

The services included in a Hajj package depend on the service provider offering the package on Nusuk. Typically, packages may include accommodations, transportation between cities and holy sites, flights, meals in certain locations, and organized logistics during the Hajj days.

All of these services are provided by the authorized Saudi service provider selected through Nusuk.

Yes. Pilgrims who join our guided group receive religious guidance and support from the Tarteel Travel team during the pilgrimage. We provide reminders about the rituals of Hajj, group coordination, and ongoing guidance throughout the journey in Makkah and Madinah.

Yes. Many international pilgrims choose to meet the group directly in Saudi Arabia. Our team can coordinate arrival details so travelers can join the group smoothly once they arrive.

Requirements may vary depending on nationality, but most pilgrims need:

• A valid passport with at least 6 months validity
• A valid visa

Yes. Pilgrims from North America and South American countries may also join our organized Umrah trips.

Yes. Many pilgrims from Australia and New Zealand join our group Umrah trips.

Yes. Pilgrims from Asia may join our group Umrah trips.

Yes. Pilgrims from African countries can join our organized Umrah groups.

Yes. Many pilgrims from Europe join our group Umrah trips. European travelers may depart from their own country and meet the group in Saudi Arabia or coordinate travel with our team.

Yes. Pilgrims traveling from Canada frequently join our organized Umrah groups. Canadian travelers may depart from major international airports or coordinate travel arrangements with our team to meet the group.

Yes. Pilgrims from different countries can join the same Umrah group. Our team helps coordinate the travel details so pilgrims can join the group smoothly.

Yes. Although Tarteel Travel is based in the Philadelphia area of Pennsylvania, USA, we organize Umrah trips for pilgrims from many parts of the world.

We serve travelers from:

• United States
• Canada
• Europe
• Australia
• New Zealand
• Africa
• Asia
• North America
• South America

Pilgrims from these regions can join our organized group Umrah trips or coordinate travel with our team depending on their departure location.

Tarteel Travel serves pilgrims from many parts of the world. While our office is located in the Philadelphia area of Pennsylvania in the United States, our groups include travelers from:

• United States
• Canada
• Europe
• Australia
• New Zealand
• Africa
• Asia
• North America
• South America

Yes. Our team assists travelers in coordinating their travel plans so they can join the group smoothly. Some pilgrims travel from the United States, while others may travel from different countries and meet the group in Madinah.

Yes. Tarteel Travel works with masjids, Islamic organizations, and Muslim Student Associations (MSA) to organize group Umrah trips for their communities.

Community leaders who are interested in organizing a group pilgrimage can contact our team to discuss arrangements.

To learn about upcoming group Umrah trips, you can contact our team directly.

• Office Phone: +1 (215) 277-7474
• WhatsApp: +1 (267) 536-0700
• Email: info@tarteeltravel.com

Our team will be happy to help answer your questions and assist you with joining an upcoming group Umrah journey.

Our Umrah groups are led by experienced guides under the leadership of the founder of Tarteel Travel, Mohamed Abu Rayyan, who was born and raised in Makkah and has been working in the Hajj and Umrah field since the year 2000.

Yes. Our Umrah groups are led by experienced guides who assist pilgrims throughout the journey. Pilgrims receive guidance during the trip and during visits to important historical sites in Makkah and Madinah.

Our group Umrah packages are designed to provide a well organized pilgrimage experience. Packages may include:

• Hotel accommodations near Masjid Al Haram and Masjid An Nabawi
• Organized transportation during the trip
• Guided ziyarat visits to historical Islamic sites
• Group coordination and assistance throughout the journey
• Guidance during the pilgrimage experience

Package details may vary depending on the travel dates and itinerary.

Many pilgrims prefer group Umrah travel because it provides:

• Organized travel planning
• Guidance during Umrah rituals
• Shared spiritual experience with other pilgrims
• Structured itineraries and coordinated transportation

Group travel can make the journey more comfortable and organized.

Yes. Tarteel Travel focuses primarily on organized group Umrah packages. Traveling in a group allows pilgrims to benefit from guidance, structured schedules, coordinated transportation, and the support of fellow travelers throughout the journey.

Many pilgrims prefer group travel because it creates a supportive and organized pilgrimage experience.

Tarteel Travel specializes in organizing well coordinated group Umrah packages for pilgrims traveling to Makkah and Madinah. Our services include organizing accommodations near the Haram, assisting with travel arrangements, coordinating transportation in Saudi Arabia, and providing guidance throughout the pilgrimage journey.

Our goal is to make the Umrah experience organized, smooth, and spiritually meaningful for every pilgrim who travels with our groups.

We provide Hajj services in partnership with Nusuk Hajj service providers.

Absolutely! You can reach us anytime on WhatsApp at +1 (267) 536-0700 or call our office at +1 (215) 277-7474.

It depends on your country:

• US & Canadian citizens: Just send us a copy of your passport.
• ⁠Non-citizens living in the US or Canada: We'll need a copy of your passport along with your US green card or Canadian PR card.
• ⁠UK & EU citizens: A copy of your passport is all we need.
• ⁠From another country? Message us on WhatsApp and we’ll guide you: +1 (267) 536-0700.

Yes! The hotels we book are all right next to Al-Masjid Al-Haram and Al-Masjid An-Nabawi, so you can easily get to prayers without needing transportation.

No, vaccines and PCR tests are not required for Umrah travel.

Yes! Our team will guide you step by step on how to perform Umrah and what to expect during your trip.

You’re welcome to bring whatever you like. There’s nothing specific you need to pack. For men, we provide the Ihram free of charge.

We don’t offer fully customized packages, but we can adjust your flight itinerary. For example, if you’d like a layover or want to visit another destination on your way there or back, we can make that happen.

We always use the train as it's the fastest and most comfortable form of transportation between Makkah and Madinah.

Our packages always start in Madinah.

Yes, our team members will be there إن شاء الله waiting for you at the airport when you arrive.

Yes, that's definitely an option. Be sure to mention that when contacting us or filling out our book now form.

Yes, our packages include flights.