Effective Date: June 1, 2025
Last Updated: September 2, 2026
Tarteel Travel, LLC ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit https://www.tarteeltravel.com, in accordance with global privacy laws such as the GDPR, PIPEDA, and CCPA.
We collect:
Personal details (name, email, phone, address, travel info) via booking forms
Identity and travel documents you upload when applying for Hajj guidance, Umrah visa, 10-year visa, or Umrah booking services — including passport photo and picture images, and residency or immigration card images where applicable
Usage data via Google Analytics
Behavioral data through Facebook Pixel
Interaction data from embedded YouTube videos
We use your information to:
Respond to inquiries and manage bookings
Process your Hajj, Umrah, or visa application, including verifying the identity and travel documents you upload
Improve user experience and website performance
Run advertising and retargeting campaigns
We use cookies to personalize your experience and collect analytics and advertising data. You can disable cookies in your browser. Learn more at YourAdChoices.
You have the right to:
Access, correct, or delete your data
Object to or restrict processing
Withdraw consent
File a complaint with a local data authority
We process your data based on consent, contract, or legitimate interest. Your data may be transferred outside the EU with safeguards in place.
You may:
Request access to or correction of your personal data
Inquire about how your data is used
Contact us to withdraw consent
Data may be processed outside Canada.
You have the right to:
Know what personal information we collect
Request deletion of your data
Opt out of data selling or sharing (we do not sell data)
Exercise your rights without discrimination
You can submit requests by emailing info@tarteeltravel.com.
We retain your data only as long as needed to fulfill the purpose it was collected for or as required by law.
Uploaded identity and travel documents (passport and residency card images) are subject to the following retention periods: for Hajj guidance, Umrah visa, and 10-year visa applications, 18 months from the date of submission; for Umrah booking passengers, until the conclusion of the associated travel package. Documents are automatically deleted once these periods pass. Documents uploaded during the booking process but never linked to a completed submission are automatically removed after 72 hours.
We take data security seriously and use SSL encryption and secure third-party tools to protect your information.
Identity documents you upload, such as passport and residency card images, are stored in a private, access-controlled cloud storage environment that is not publicly accessible. Access is limited to authorized personnel processing your application.
We use services like:
Google Analytics
Facebook Pixel
YouTube (for embedded video)
GTM (Google Tag Manager)
Backblaze B2 (secure cloud storage for uploaded identity and travel documents)
These providers may collect their own data in accordance with their privacy policies.
If you have questions or want to exercise your privacy rights, contact:
Tarteel Travel
Email: info@tarteeltravel.com
Website: https://www.tarteeltravel.com
